1. Introduction

Zenica Pharma (“Company”, “we”, “our”, or “us”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services.

By using our website, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

a. Personal Information

• Name
• Email address
• Phone number
• Address
• Any details submitted through contact forms

b. Professional Information

• Hospital/organization details
• Medical or pharmaceutical-related information (if provided)

c. Technical Data

• IP address
• Browser type
• Device information
• Website usage data (via cookies)

3. How We Use Your Information

We use your information to:

• Respond to inquiries and provide customer support
• Process orders and deliver pharmaceutical products
• Improve our website and services
• Send updates, offers, or important information
• Maintain regulatory and legal compliance

4. Sharing of Information

We do not sell your personal data.

We may share your data with:

• Service providers (delivery, IT support, etc.)
• Healthcare professionals (if required for service delivery)
• Government or regulatory authorities (as required by law)

5. Data Security

We implement reasonable security measures to protect your information from:

• Unauthorized access
• Data breaches
• Loss or misuse

However, no system is 100% secure, and we cannot guarantee absolute security.

6. Cookies & Tracking Technologies

We use cookies to:

• Enhance user experience
• Analyze website traffic
• Improve performance

You can disable cookies through your browser settings.

7. Data Retention

We retain your personal data only as long as necessary for:

• Business operations
• Legal compliance
• Dispute resolution

8. Your Rights

You have the right to:

• Access your personal data
• Request correction or deletion
• Withdraw consent (where applicable)
• Opt out of marketing communications

To exercise these rights, contact us at the details below.

9. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for their privacy practices.

10. Changes to This Policy

We may update this Privacy Policy from time to time.
Updates will be posted on this page with a revised effective date.

11. Contact Us

If you have any questions regarding this Privacy Policy, contact us:

Zenica Pharma
Address: CSC, 2nd Floor, Community Centre, Gulabi Bagh, Delhi – 110007
Email: mail@zenicapharma.com
Phone: 011-41422004